We want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, we are here to help. Please review our Returns & Exchanges Policy below:
Eligibility for Returns & Exchanges:
- Books purchased directly from [Author’s Website] are eligible for returns or exchanges within 30 days of the delivery date.
- To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.
Process for Returns & Exchanges:
- To initiate a return or exchange, please contact our customer service team at [customer service email or phone number] within 30 days of receiving your order. Please provide your order number and details of the item you wish to return or exchange.
- Once your return or exchange request is approved, we will provide you with instructions on how to proceed.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
- We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Refunds & Exchanges:
- Upon receiving your returned item, we will inspect it and notify you of the status of your refund or exchange.
- If approved, refunds will be issued to the original payment method used for the purchase. Please allow [number of days] for the refund to be processed and credited to your account.
- Exchanges will be processed promptly, and the replacement item will be shipped to you at no additional cost.
Non-Returnable Items:
- Personalized or autographed items cannot be returned or exchanged unless they arrive damaged or defective.
Contact Us:
- If you have any questions or concerns about our Returns & Exchanges Policy, please contact us at [customer service email or phone number].
By making a purchase from our Website, you agree to abide by the terms outlined in this Returns & Exchanges Policy. We appreciate your support and trust in our products, and we are committed to ensuring your satisfaction with every purchase.